Uptok is perfect for video clienteling. We can connect directly to your CRM to target your ideal customers so that your team can have their information right at hand for an ideal virtual clienteling experience.
Customer support and video contact centers are actually where Uptok sees a large percentage of its call volume! We know how valuable your customers are, and adding that face-to-face touch is the perfect way to ensure they feel supported - even when there are issues or post-purchase questions.
Absolutely! Uptok is perfect to introduce conversational sales and video chat for lead qualification. Our intent detection system allows you to weed through large numbers of visitors to ensure your team is spending time on the most valuable leads.
Uptok can be added to the pages of your choice based on where you see the greatest need for video commerce and clienteling. Not only that, but we can also customize the messaging to best target your shoppers.
Uptok can integrate with your CRM to instantly bring in a shopper’s data in real time so you can take better advantage of your live sales and clienteling platform.
Uptok allows your team to turn themselves online and offline depending on their schedule. We can even customize the Uptok widget experience depending on their status as well.
Uptok’s setup is incredibly low-lift. We can integrate via a code snippet, or even easier, just send you a GTM code.
Anyone! Uptok is an amazing tool not only for conversational sales, but post-purchase support, video clienteling, lead generation, and video customer service.
Uptok connects you to your most serious shoppers instantly through live video - we’re not like those other chat apps. Shoppers can make a 1-on-1 video session request for your team to answer.
Only with Shopper’s consent! Your shoppers need to consent to the privacy terms before their session ever starts.
Absolutely! Uptok's video sessions stay connected no matter what page your shoppers clicks too. Upon every page refresh during an active session, our technology will re-establish the connection within a moment. We believe the video chat with customer experience should be interactive and seamless at all times.
Yes - We're tested and approved on all browsers and mobile devices!
Uptok’s shopper intent detection algorithm uses 23 variables to detect shopper's behavior. If there are specific ways you want to identify shopper activity, we can do that too!
Uptok offers a trustworthy and transparent experience to create a relationship with a customer. Before every video session, it shows a concise message with a link to the Privacy policy and terms of use of the business. Uptok manages a transparent and comprehensive policy management framework with each eCommerce business it works with, in compliance with the best practices for GDPR, CCPA, and other regulations. Uptok is at the forefront of the ethical technology movement and we believe in human connections instead of relying solely on technologies to conduct automated transactions.
It all depends on your quantity of active shoppers. Active shoppers are what Uptok calls our high intent shoppers. We have found that ideally you would have 1 salesperson for every 6 active shoppers on the website. For higher ticket items, we recommend having 1 salesperson for 3-4 active shoppers.
